They tried to requote us for their 21CN broadband platform, assuming we take it in London as they wanted to charge us 50p per meter all the way from Manchester to Belfast (totaling some £250k). After carefully examining our current installation they decided that we should replace our pair of 34Mb pipes with a single [...]

A new level of fail from our friends at BT Wholesale. They have actually willingly provided proof that they do not read fault reports the first time around: Yes.. that is a grand total of 43 seconds from reporting the fault to BT Wholesale rejecting it. This was even reported via KBD, which lets you [...]

Customer complains of a fault. I diagnose and determine that the customer is doing nothing wrong, and it’s probably a line fault. BT’s response is near instant, lambasting me for reporting what is clearly not a BTW (BT Wholesale) fault. An entire day later, they update it to say that there’s a fault with the [...]