They tried to requote us for their 21CN broadband platform, assuming we take it in London as they wanted to charge us 50p per meter all the way from Manchester to Belfast (totaling some £250k). After carefully examining our current installation they decided that we should replace our pair of 34Mb pipes with a single [...]

A new level of fail from our friends at BT Wholesale. They have actually willingly provided proof that they do not read fault reports the first time around: Yes.. that is a grand total of 43 seconds from reporting the fault to BT Wholesale rejecting it. This was even reported via KBD, which lets you [...]

In this article, it’s reported that Louis Vuitton – a fashion designer – has sued and won $32 million US from an ISP, Akanoc Solutions Inc, which hosted a customer who was selling forged Louis Vuitton products. This has caused uproar in the ISP community as at first glance it appears as though the ISP [...]

As I work in a ISP, I (unfortunately) have to deal with the abuse mailbox. And unfortuantely, these means responding to DMCA notices from US companies. How do you deal with a copyright infringement happening on your network, but when the holder is in the US and trying to apply US law? DISCLAIMER: I am [...]