They tried to requote us for their 21CN broadband platform, assuming we take it in London as they wanted to charge us 50p per meter all the way from Manchester to Belfast (totaling some £250k). After carefully examining our current installation they decided that we should replace our pair of 34Mb pipes with a single [...]

A new level of fail from our friends at BT Wholesale. They have actually willingly provided proof that they do not read fault reports the first time around: Yes.. that is a grand total of 43 seconds from reporting the fault to BT Wholesale rejecting it. This was even reported via KBD, which lets you [...]

A few further thoughts on things that people forget to take into account when attempting to measure bandwidth: When measuring bandwidth, attempt to use a site or tool that is close to your ISP. If you’re in the UK and you try to test your connection using a site hosted in the US it’s never [...]

An issue that comes up for me at work time and time again is customers misunderstanding how bandwidth is measured.

A common problem with ADSL in the UK is that most connections are still using PPPoA. This means that if you want a computer to have a public IP address on one of these connections, you need to either have a block of IP addresses routed by your ISP to your router (at extra) cost, [...]