Is it any wonder that people think their ISPs are incompetant and BT can do no wrong? It’s because when BT has a fault they have the ability to actually go and look at the DSLAM and see for themselves. When anyone else has a fault, they have to rely on the BT Wholesale broadband diagnostics systems which are quite frankly, half assed and go down more often than a thai hooker.

This is what happens when someone has a monopoly but are mandated to supply wholesaler services to others to make it look like they don’t have a monopoly. Their own service is perfect and can do no wrong, while all those wholesalers can scream and shout and cry about the godawful service they’re being given.